Refunds and Returns Policy for Keyndom
At Keyndom, we are committed to ensuring a secure and transparent digital shopping experience. Due to the nature of our products—digital keys and e-gift cards—we have a strict policy regarding refunds and returns.
1. No Refunds on Delivered Digital Products
All sales of digital keys and e-gift cards are final once the product has been delivered. We do not offer refunds or accept returns for:
- Activation codes or keys that have been delivered via email or your account dashboard
- E-gift cards that have been sent or redeemed
2. Exceptions to the No Refund Policy
Refunds may only be issued under the following exceptional circumstances:
- The digital key is invalid or does not work, and you report the issue within 48 hours of delivery
- The product was not delivered due to an error on our end
- A purchase was made in error before the product was delivered (subject to review)
Note: All refund requests will be manually verified and must include a valid order number and proof of the issue (e.g., screenshots of error messages).
3. Fraud Prevention
For security reasons, we reserve the right to refuse a refund if:
- There is evidence of the key being used
- The product was delivered successfully and the user account shows access
- There are signs of abuse, chargeback attempts, or suspicious activity
4. How to Request Support or a Refund (if eligible)
If you believe you’re eligible for a refund or support, please contact us within 48 hours of your purchase:
- Email: info@keyndom.com
- Subject: Refund Request – Order #[Order Number]
- Include: A clear explanation of the issue and any relevant screenshots
5. Changes to This Policy
We may update this Refunds and Returns Policy from time to time. Changes will take effect immediately upon posting on this page.
Keyndom
Email: info@keyndom.com
